José Rodrigo G.
About José Rodrigo G.
José Rodrigo G. is a Program Manager at Plexus Corp., with extensive experience in customer service and product management across various companies. He holds a degree in Business Administration and has completed a PMP course, demonstrating his expertise in agile methodologies and project management.
Work at Plexus
Currently, José Rodrigo G. serves as a Program Manager at Plexus Corp., a position he has held since 2021. In this role, he is responsible for planning and implementing various processes, including the End of Life (EOL) and New Product Introduction (NPI) using agile methodologies. He manages key performance indicators such as On-Time Delivery (OTD), Revenue, Accounts Receivable (AR), Excess and Obsolete (E&O), and Engineering Change Orders (ECO). His role involves coordinating with cross-functional teams to ensure compliance with customer targets and managing the product life cycle with a focus on profit and loss (P&L) and customer satisfaction.
Previous Work Experience
José Rodrigo G. has a diverse work history in program management and customer service. He worked at Sanmina as a Program Administrator from 2007 to 2008 and later returned to Sanmina as a Program Manager from 2019 to 2021. He also held the position of Business Development Manager - Customer Service at Insight Demand Creation from 2010 to 2013. His experience includes roles at Benchmark Electronics as MPS SR. from 2014 to 2016 and as a Customer Fulfillment Coordinator Sr. at Xyratex in 2013. His early career included working at Casas Geo as a Regional Auditor for the Customer Service Team in 2007 and at Rosti Technical Plastics as a Purchasing/Costing Analysis/Customer Service Representative from 2005 to 2007.
Education and Expertise
José Rodrigo G. holds a Licenciatura in Administración y gestión de empresas from Instituto Tecnológico y de Estudios Superiores de Occidente, A.C., where he studied from 2001 to 2005. He further enhanced his qualifications by completing a PMi course at CAAP in 2020. Additionally, he studied Cocina y gastronomía at COLEGIO GASTRONOICO INTERNACIONAL, achieving the title of MASTER CHEF in 2015. His expertise includes knowledge in ISO9001 certification and managing high mix low volume manufacturing projects.
Key Responsibilities
In his current role and previous positions, José Rodrigo G. has been responsible for managing critical communication between facilities and customers. He acts as a key communication channel to maintain and develop additional opportunities. His responsibilities include ensuring compliance with customer targets and managing the product life cycle, focusing on profit and loss (P&L) and customer satisfaction. He has a proven track record in managing key performance indicators and coordinating with cross-functional teams.