Kim Macdonald
About Kim Macdonald
Kim Macdonald is a Customer Experience professional at Plexus Corp., where she has worked since 2016. She specializes in analyzing customer feedback to enhance satisfaction and collaborates with various teams to improve overall service quality.
Work at Plexus
Kim Macdonald has been working at Plexus Corp. since 2016, focusing on Customer Experience for eight years in Livingston. In this role, she compiles and analyzes Customer Experience survey results to drive improvements and ensure that customer satisfaction is met or exceeded. She also ensures that customer information is accurately maintained in the visitation calendar, facilitating effective communication with site Senior Staff. Her responsibilities include coordinating and facilitating customer visits, managing logistics such as conference rooms, meals, travel, and accommodations to enhance the overall Customer Experience.
Previous Experience at Sky TV
Prior to her current role, Kim Macdonald worked at Sky TV as a Customer Experience Leader from 2000 to 2012 for twelve years. In this position, she developed her expertise in customer service and experience management. Her time at Sky TV provided her with a solid foundation in customer engagement strategies and operational excellence, which she has applied in her current role at Plexus.
Education and Expertise
Kim Macdonald studied at Addey & Stanhope from 1979 to 1984, completing a five-year program. This educational background has contributed to her skills in customer experience management. Her expertise includes compiling and analyzing survey results, collaborating with internal and external partners, and ensuring brand compliance and consistency in customer interactions.
Collaboration and Communication Skills
In her role at Plexus, Kim collaborates with various internal and external partners to enhance the Customer Experience. This includes working closely with site management, IT, facilities, and local vendors. She acts as a knowledge expert in brand compliance, ensuring that all customer interactions align with company standards. Additionally, she prepares and presents reports on customer service surveys to site Senior Staff, addressing areas needing improvement.