Mark Gates, Cqpa
About Mark Gates, Cqpa
Mark Gates is a Customer Quality Manager in the Aerospace & Defense sector at Plexus Corp., where he has worked since 2020. He has extensive experience in quality assurance and regulatory affairs, having held various roles at Hillrom prior to his current position.
Work at Plexus
Mark Gates currently serves as the Customer Quality Manager for Aerospace & Defense at Plexus Corp. since 2020. In this role, he leads quality improvement activities, which include managing customer escalations, implementing corrective actions, and driving zero defect initiatives. His responsibilities also encompass harmonizing Quality Management System processes across multiple manufacturing sites to establish standard work and best practices. Mark acts as the single point of quality for significant accounts, including SpaceX and Honeywell, coordinating efforts across six manufacturing locations.
Previous Experience at Hillrom
Prior to his role at Plexus, Mark Gates held several positions at Hillrom from 2013 to 2020. He worked as a QA/RA Engineer focusing on metrics from 2013 to 2015, then advanced to QA/RA Advanced Engineer in Product Quality from 2015 to 2017. He continued to progress within the organization, serving as QA/RA Manager for Quality Systems from 2017 to 2018 and QA/RA Manager for Product Quality from 2018 to 2019. His final role at Hillrom was Senior Manager for QA/RA - IT Transformation from 2019 to 2020.
Education and Expertise
Mark Gates earned a Bachelor of Science (B.S.) degree in Industrial Management from the University of Cincinnati, where he studied from 2008 to 2012. His educational background provides a solid foundation for his expertise in quality management within the aerospace and defense sectors. Additionally, he completed a College Prep Curriculum at Elder High School from 2004 to 2008, which prepared him for his higher education pursuits.
Background
Mark Gates has a professional background that spans over a decade in quality assurance and regulatory affairs, primarily in the medical device and aerospace industries. His career began at Hillrom, where he developed his skills in quality systems and product quality. His experience includes leading quality initiatives and managing complex customer relationships, which have been critical in his current role at Plexus Corp.