Sergio Ramirez
About Sergio Ramirez
Sergio Ramirez is a Process Technician with extensive experience in product support and manufacturing processes. He has worked at Johnson & Johnson and Plexus Corp., focusing on coaching, engineering changes, and customer complaint investigations to improve product quality.
Work at Plexus
Sergio Ramirez has been employed at Plexus Corp. as a Process Technician since 2009. Over his 15 years in this role, he has focused on optimizing manufacturing processes. His responsibilities include coaching new hires on failure analysis processes, which is essential for maintaining quality standards within the organization.
Current Role at Johnson & Johnson
Sergio Ramirez currently holds the position of Senior Product Support Technician at Johnson & Johnson, a role he has occupied since 2021. His tenure at the company extends back to 2014, where he initially served as a Product Support Technician. In total, he has accumulated 10 years of experience at Johnson & Johnson, contributing to product support and quality assurance.
Coaching and Training Responsibilities
In his role as a Process Technician at Plexus Corp., Sergio Ramirez is responsible for coaching new hires on failure analysis processes. This training is crucial for ensuring that new employees understand the standards and practices necessary for effective manufacturing and quality control.
Engineering Changes and Process Improvement
Sergio Ramirez has participated in the creation and implementation of engineering changes aimed at improving manufacturing processes. His involvement in these initiatives reflects his commitment to enhancing operational efficiency and product quality within the organizations he works for.
Customer Complaint Investigation
Sergio Ramirez leads customer complaint investigation analysis at Johnson & Johnson. This role involves examining product issues to enhance product quality and customer satisfaction, demonstrating his focus on addressing customer concerns and improving overall product performance.