Susan Burkhart
About Susan Burkhart
Susan Burkhart serves as a Customer Experience Assistant at Plexus Engineering Solutions in Raleigh, where she has worked since 2007. She specializes in data management, report preparation, and fostering relationships with internal partners to enhance customer experiences.
Work at Plexus
Susan Burkhart has served as a Customer Experience Assistant at Plexus Engineering Solutions since 2007. In this role, she prepares various reports and maintains data entry and spreadsheets to support administrative functions. She is responsible for ensuring that the office environment and site entrance area present a professional appearance. Additionally, she fosters effective relationships with internal support partners, including Site Management, IT, and Facilities. Her role involves independently setting work priorities and planning her workload to align with strategic initiatives.
Previous Experience at Intertek
Before joining Plexus, Susan Burkhart worked at Intertek from 1999 to 2007 as part of the Retail and Special Projects team. During her eight years at Intertek, she gained valuable experience in project management and customer service, which contributed to her skills in administrative support and client relations.
Education and Expertise
Susan Burkhart studied Business Administration and Management at Brewster, completing her high school education from 1971 to 1975. This educational background has provided her with foundational knowledge in business practices, which she applies in her current role to enhance customer experiences and support administrative tasks.
Customer Experience Facilitation
In her position as Customer Experience Assistant, Susan Burkhart facilitates customer visits by coordinating essential logistics. This includes managing conference room bookings, meals, travel arrangements, accommodations, and agendas. Her efforts are aimed at ensuring a superior customer experience, reflecting her commitment to client satisfaction and operational efficiency.