Isabela Vélez Uribe
About Isabela Vélez Uribe
Isabela Vélez Uribe is a Partner Success Associate at Plug and Play Tech Center, where she has worked since 2023. She holds a Bachelor of Business Administration from CESA and a Master in Customer Experience and Innovation from EAE Business School, and has over seven years of experience in project management and customer success in the SaaS industry.
Work at Plug and Play Tech Center
Isabela Vélez Uribe has been employed at Plug and Play Tech Center as a Partner Success Associate since 2023. In this role, she focuses on fostering relationships between partners and the organization, leveraging her expertise in open innovation and strategy within the B2B sector. Her work involves connecting entrepreneurs, corporations, and investors to drive innovation and enhance collaboration.
Education and Expertise
Isabela holds a Bachelor of Business Administration (BBA) from CESA, which she completed from 2010 to 2014. She furthered her education by obtaining a Master in Customer Experience and Innovation from EAE Business School in 2023. Her academic background equips her with a solid foundation in business principles, complemented by her extensive experience in project management and customer experience.
Background in Project Management
Isabela has over seven years of experience in project management, having held various roles that contributed to her expertise. She worked at Kuepa as a Special Project Analyst and later as a Project Manager from 2018 to 2021. Additionally, she served as a Customer Success Manager at Playvox for one year. Her background includes a focus on quality assurance, design thinking, and service design.
Previous Work Experience
Before her current role, Isabela gained diverse experience in the customer service and SaaS industries. She worked as a Customer Services Analyst at Avianca for six months and completed an internship at GSK from 2014 to 2015. These positions helped her develop skills in customer relations and operational efficiency.
Language Proficiency and Skills
Isabela is bilingual, which enhances her ability to communicate effectively in diverse business environments. Her skills include driving innovation and connecting stakeholders in the SaaS industry. She specializes in open innovation and strategy, making her a valuable asset in collaborative projects.