Ann Nguyen
About Ann Nguyen
Ann Nguyen serves as the Head of Support at PlushCare, where she has worked since 2016. She oversees a team of over 70 remote Care Coordinators and has implemented programs to enhance virtual primary care services.
Work at PlushCare
Ann Nguyen has served as the Head of Support at PlushCare since 2016. In this role, she oversees a team of over 70 remote Care Coordinators, ensuring the delivery of high-quality support services. Ann has implemented innovative programs aimed at enhancing virtual primary care services, contributing to the overall effectiveness of the organization. Under her leadership, the support team has maintained a high Support Net Promoter Score (NPS) of 90+, reflecting strong customer satisfaction.
Education and Expertise
Ann Nguyen studied at the University of California, Berkeley, where she earned a Bachelor’s Degree in Public Health from 2013 to 2017. Her academic background provided her with a solid foundation in health sciences, which she later applied in her professional roles. In 2017, she briefly worked as a Teacher’s Assistant for Environmental Health Science at UC Berkeley's School of Public Health, gaining experience in educational support within the public health sector.
Background
Before joining PlushCare, Ann Nguyen gained experience in the academic field as a Teacher’s Assistant at UC Berkeley School of Public Health. This role lasted for two months in 2017 and involved supporting the Environmental Health Science curriculum. Her transition to PlushCare marked a shift towards a more hands-on approach in healthcare support, where she has since developed her expertise in managing remote teams.
Achievements
As Head of Support at PlushCare, Ann Nguyen has successfully managed a large team of Care Coordinators and nurses, contributing to the effective delivery of healthcare support services. Her leadership has led to the implementation of programs that improve virtual primary care, and her team's performance is reflected in the high Support Net Promoter Score (NPS) of 90+, indicating a strong level of customer satisfaction.