Shannon Terra
About Shannon Terra
Shannon Terra serves as a Supervisor of Customer Support at PlushCare, where she has worked since 2022. With a background in dental and oral surgery assistance, she has extensive experience in medical front office operations, billing, and scheduling.
Work at PlushCare
Shannon Terra has been employed at PlushCare since 2021. She currently holds multiple roles including Care Coordinator, Supervisor of Customer Support, and Clinical Care Operations Lead. Since transitioning into these positions, she has contributed to the organization for a total of three years. Her responsibilities encompass overseeing customer support operations and coordinating clinical care, demonstrating her versatility within the company.
Previous Experience in Medical Administration
Before joining PlushCare, Shannon Terra worked at A. Ahani, DDS, MD, Inc. in San Mateo, CA. She served as Practice Administrator from 2017 to 2020, where she managed various administrative functions. Prior to that, she was a Scheduling Coordinator from 2008 to 2017, gaining nine years of experience in scheduling and patient management. Her progression to practice manager highlights her comprehensive understanding of medical practice operations.
Education and Early Career
Shannon Terra began her career in the medical field immediately after high school, starting as a dental assistant. She then transitioned to an oral surgery assistant, which provided her with foundational skills in patient care and clinical support. This early experience laid the groundwork for her subsequent roles in medical administration and customer support.
Expertise in Medical Operations
Shannon Terra possesses extensive experience in front office operations, billing, insurance, and scheduling within the medical field. Her background includes mastering various aspects of medical practice management, which has equipped her with the skills necessary to oversee clinical operations and enhance customer support services.