Steven Castaneda
About Steven Castaneda
Steven Castaneda is an IT Helpdesk Technician at PMG, where he has worked since 2022 in the Dallas-Fort Worth Metroplex. He has a background in IT support, with experience at various organizations including Essence and WPP, and holds a Bachelor of Science in Computer Science from Long Island University.
Work at PMG
Steven Castaneda has been employed at PMG as an IT Helpdesk Tech since 2022. He operates within the Dallas-Fort Worth Metroplex, where he provides technical support and troubleshooting services. His role involves assisting users with various IT issues, ensuring efficient resolution of technical problems.
Education and Expertise
Steven Castaneda holds a Bachelor of Science (B.S.) degree in Computer Science from Long Island University. He possesses expertise in administering Google Workspace and Fortinet systems. Additionally, he actively seeks to expand his knowledge in Microsoft Azure and Google Cloud Platform (GCP).
Background in IT Support
Prior to his current position, Steven worked as a Junior IT Support Engineer at Essence from 2018 to 2020. He then advanced to the role of IT Support Engineer at Essence for 10 months in 2020. Following this, he served as an IT Support Engineer at WPP - Essence from 2021 to 2022. His experience spans various roles in IT support, primarily in the New York City Metropolitan Area.
Internship Experience
Steven gained early experience in the IT field through an internship at the New York City Council in 2015, where he worked for 2 months. This role provided him with foundational skills in IT support. Additionally, he served as an IT Lab Assistant at Long Island University from 2015 to 2018, further developing his technical skills over a 3-year period.
Technical Skills
Steven Castaneda possesses strong troubleshooting skills for both Windows and MacOS devices. His technical proficiency is complemented by his experience in administering various IT systems, making him a versatile asset in the field of IT support.