Jesse Lam
About Jesse Lam
Jesse Lam is a Senior Player Experience Specialist at Pocket Gem, where he has worked since 2012. He previously served as a Reimbursement Counselor at Lash Group from 2010 to 2012 and holds a Bachelor of Arts in Psychology from the University of California, Santa Cruz.
Work at Pocket Gems
Jesse Lam has served as a Senior Player Experience Specialist at Pocket Gems since 2012. In this role, Lam focuses on enhancing player engagement and satisfaction within the gaming community. The position involves addressing player feedback, implementing improvements, and ensuring a positive overall experience for users. Lam's tenure at Pocket Gems has spanned over a decade, contributing to the company's reputation for prioritizing player experience.
Previous Experience at Lash Group
Prior to joining Pocket Gems, Jesse Lam worked at Lash Group as a Reimbursement Counselor from 2010 to 2012. During this two-year period in San Bruno, California, Lam was responsible for assisting clients with reimbursement processes. This role provided valuable experience in customer service and client relations, which has been beneficial in the current position at Pocket Gems.
Education and Expertise
Jesse Lam earned a Bachelor of Arts degree in Psychology from the University of California, Santa Cruz, completing the program from 2006 to 2010. This educational background provides a foundation in understanding human behavior, which is applicable in the field of player experience. Lam's expertise in psychology aids in analyzing player interactions and enhancing user satisfaction in gaming environments.