Rachel Baxter
About Rachel Baxter
Rachel Baxter serves as the Supervisor of Customer Care at PocketPills in Surrey, British Columbia, where she has worked since 2021. She has a background in customer service and management, having held various leadership roles in companies such as McDonald's, Starbucks, and WestJet.
Work at PocketPills
Rachel Baxter has been serving as the Supervisor of Customer Care at PocketPills since 2021. In this role, she is responsible for overseeing customer service operations and ensuring a high level of satisfaction among clients. Her tenure at PocketPills has been marked by a focus on team development and customer engagement strategies. The company, based in Surrey, British Columbia, Canada, specializes in providing accessible pharmacy services.
Education and Expertise
Rachel Baxter studied at Eton College Canada, where she earned a Diploma in Tourism and Travel Services Management. She also completed her high school education at Elgin Park Secondary School, obtaining a High School Diploma. Her educational background has equipped her with skills relevant to customer service and management, which she has applied throughout her career.
Background in Customer Service
Rachel Baxter has extensive experience in customer service roles across various industries. Prior to her position at PocketPills, she worked as a Customer Service Team Leader at EV Logistics Limited and DHL Supply Chain. She also held the role of Operations Lead at WestJet, where she gained valuable insights into operational management and customer relations.
Previous Work Experience
Before her current role, Rachel Baxter worked at Starbucks as a Shift Supervisor and Barista Trainer, where she developed her leadership skills. She also served as a Team Lead at McDonald's early in her career. These positions contributed to her understanding of team dynamics and customer service excellence.
Values and Advocacy
Rachel Baxter emphasizes the importance of surrounding herself with honest, hardworking, and compassionate individuals. She advocates for diversity and inclusion in the workplace and believes in empowering others to take initiative in their professional journeys. Her leadership style focuses on encouraging growth among her peers.