Vinoshan Kandasamy
About Vinoshan Kandasamy
Vinoshan Kandasamy is the Manager of Customer Care at Pocketpills in Surrey, British Columbia, where he has worked since 2022. With over 12 years of experience in various roles within the healthcare and retail sectors, he has developed strong leadership and technical skills.
Work at Pocketpills
Vinoshan Kandasamy has been serving as the Manager of Customer Care at Pocketpills since 2022. In this role, he oversees the customer care department, leading a team of 40 specialists. His responsibilities include ensuring high-quality service delivery and managing customer interactions effectively. Pocketpills, based in Surrey, British Columbia, focuses on providing accessible healthcare solutions, and Kandasamy's leadership contributes to enhancing customer satisfaction and operational efficiency.
Previous Experience in Customer Care
Before joining Pocketpills, Kandasamy worked at Shoppers Drug Mart as the Manager of the Pharmacy Contact Centre from 2017 to 2020. In this position, he managed customer inquiries and ensured efficient service delivery. Additionally, he held various roles at Shoppers Drug Mart Specialty Health Network, including Health Service Representative and Senior Coordinator for Business Information Systems, accumulating over seven years of experience in customer service and operational management.
Education and Expertise
Kandasamy studied at Durham College, where he completed a Business Administration program from 2008 to 2011. His education covered key areas such as Operations, Marketing, Human Resources, and IT Development. This academic background supports his extensive experience in creating web applications and managing business systems, totaling over 12 years in the industry. His expertise includes proficiency in software, operating systems, web browsers, and networking.
Career Development at Loblaw Companies Limited
From 2020 to 2022, Kandasamy worked as a Senior Product Analyst at Loblaw Companies Limited. In this role, he contributed to product development and analysis, leveraging his skills in operational management and customer service. His tenure at Loblaw further enhanced his analytical capabilities and understanding of the retail sector.
Early Career at The Home Depot
Kandasamy began his career as a Sales Associate at The Home Depot from 2008 to 2011. This early experience in retail provided him with foundational skills in customer service and sales, which he later applied in his subsequent roles in pharmacy and healthcare sectors.