Katee Saffer
About Katee Saffer
Katee Saffer serves as the Senior Creator Support at Podia, where she manages over 1000 inquiries monthly and oversees fraud and phishing account issues. With a background in customer support roles across various companies, she has been with Podia since 2020 and is based in Pennsylvania.
Work at Podia
Katee Saffer has been working at Podia as a Senior Creator Support since 2022. In this role, she handles over 1000 inquiries per month, demonstrating her capacity to manage a high volume of customer interactions. Her responsibilities include managing fraud and phishing accounts, advocating for new features based on customer feedback, and facilitating the migration and onboarding of new creators onto the Podia platform. She collaborates with team leads to maintain and update the help center documentation, ensuring that resources are current and accessible. Additionally, she assists in monitoring internal Slack channels to support new hires and coworkers across various teams.
Previous Experience
Before her current position at Podia, Katee Saffer worked in various customer support roles. She served as Creator Support at Podia from 2020 to 2022. Prior to that, she was the Customer Experience Manager at Cables & Sensors from 2018 to 2020. Her experience also includes a role as Customer Advocacy Team Lead at Bill.com from 2016 to 2018 and as an Uber CSR from 2014 to 2016. Each of these positions contributed to her expertise in customer support and experience management.
Education and Expertise
While specific educational details are not provided, Katee Saffer's extensive experience in customer support roles indicates a strong foundation in customer service principles and practices. Her expertise includes handling customer inquiries, managing fraud and phishing issues, and advocating for customer needs within a company. This background equips her with the skills necessary to effectively support creators and enhance their experience on the Podia platform.
Location
Katee Saffer is located in Pennsylvania, United States. Her remote work experience spans multiple roles, allowing her to develop a versatile skill set in customer support while working from home.
Personal Interests
Katee Saffer has a personal interest in gardening, particularly in growing tomato plants. This hobby is a frequent topic of conversation for her, reflecting her passion for gardening.