Rodrigo Chichierchio
About Rodrigo Chichierchio
Rodrigo Chichierchio is a Senior Creator Support - Product Liaison at Podia, where he has worked since 2023. He has a diverse background in customer support, video editing, and content strategy, with previous roles at companies such as Simple Programmer and 37signals.
Current Role at Podia
Rodrigo Chichierchio serves as the Senior Creator Support - Product Liaison at Podia, a position he has held since 2023. In this role, he focuses on enhancing the support experience for creators using Podia's platform. His responsibilities include liaising between product development and creator support teams to ensure that user feedback is effectively communicated and addressed.
Previous Experience at Podia
Prior to his current role, Rodrigo worked at Podia as a Senior Creator Support - Knowledge & Documentation Manager from 2021 to 2023. He was responsible for managing knowledge resources and documentation to assist creators. Earlier, he served as a Creator Support Agent from 2020 to 2021, where he provided direct support to users.
Experience in Video Editing and Content Strategy
Rodrigo has a background in video editing and content strategy. He worked at Simple Programmer as a Video Editor and Content Strategist/Coordinator from 2016 to 2020. His role involved creating video content and developing strategies to enhance audience engagement. He also held a position as a Video Editor at Simple Programmer from 2015 to 2016.
Customer Success Role at 37signals
In 2023, Rodrigo worked for 37signals as a Basecamp Customer Success Specialist for five months. In this role, he focused on ensuring customer satisfaction and success with the Basecamp product, providing support and guidance to users.
Education in Communication and Media Studies
Rodrigo studied at Universidade Federal Fluminense, where he focused on Communication and Media Studies. He achieved a degree in Film & Media Studies, completing his studies from 2015 to 2018. This educational background has contributed to his expertise in content creation and media.