Laura Reisert
About Laura Reisert
Laura Reisert serves as the Vice President of Customer Experience at point.me, bringing extensive experience in educational leadership and operations. With a background that includes roles at BloomTech, BetterUp, and Pepperdine University, she specializes in project management and organizational transformation.
Current Role at point.me
Laura Reisert serves as the Vice President of Customer Experience at point.me, a position she has held since 2024. In this role, she is responsible for enhancing customer interactions and ensuring a positive experience across all touchpoints. Her focus is on integrating customer feedback into operational strategies to drive improvements and satisfaction.
Previous Experience at BloomTech
Laura Reisert held multiple roles at BloomTech, including Vice President of Operations from 2022 to 2023, Director of Learner Experience Operations from 2021 to 2022, and Head of Admissions from 2020 to 2021. Her tenure at BloomTech involved overseeing operational strategies and enhancing the learner experience, contributing to the organization's growth and efficiency.
Experience at TargetX and BetterUp
Laura Reisert worked as an Account Executive at TargetX from 2015 to 2018, where she focused on client relations and account management. Following this, she served as a Senior Account Executive at BetterUp from 2018 to 2019, further developing her skills in sales and customer engagement.
Educational Background
Laura Reisert studied at Pepperdine University, earning a Master's Degree in Educational Leadership and Administration in 2011 and a Bachelor's Degree in English Language and Literature in 2007. Additionally, she pursued a Doctor of Philosophy (ABD) in Higher Education Administration at Azusa Pacific University, demonstrating her commitment to advancing her knowledge in the field.
Professional Skills and Interests
Laura Reisert possesses a strong ability to understand the impact of complex problems on individuals and teams, which aids her in leading effective project execution. She excels in breaking down intricate issues into measurable deliverables. Outside of her professional life, she has a passion for baseball, reflecting her diverse interests.