Catherine Anne Bourget Gaul
About Catherine Anne Bourget Gaul
Catherine Anne Bourget Gaul is a Quality Assurance Specialist at Poka Inc. in Québec, Canada, with a diverse educational background in literature, education, and psychoeducation.
Work at Poka
Catherine Anne Bourget Gaul currently serves as a Spécialiste en assurance qualité at Poka Inc. since 2020. In her role, she is involved in various responsibilities that enhance the quality assurance processes within the organization. She collaborates in the training of new colleagues, ensuring they are well-equipped for their roles. Additionally, she contributes to the automation of customer accounts, streamlining operations for improved efficiency. Her work also includes creating and updating standardized responses for customer inquiries, which helps maintain consistency in customer service.
Education and Expertise
Catherine Anne Bourget Gaul has a diverse educational background. She studied at Université Laval, where she completed a Certificat in Création littéraire from 2011 to 2012. She further pursued a Baccalauréat in Éducation préscolaire et enseignement primaire at the same institution from 2012 to 2016. Prior to this, she studied at Université du Québec à Trois-Rivières, earning a Baccalauréat in Psychoéducation from 2008 to 2010. Her foundational studies include a DEC in Sciences humaines from Cégep de Rimouski, completed from 2006 to 2008.
Previous Work Experience
Before joining Poka Inc., Catherine worked at Jobillico as an Agente au service à la clientèle from 2018 to 2020. During her two years at Jobillico, she focused on customer service, gaining valuable experience in handling customer inquiries and providing support. This role contributed to her skill set, which she applies in her current position at Poka Inc.
Background
Catherine Anne Bourget Gaul has developed a strong foundation in both education and customer service. Her academic journey reflects a commitment to understanding human behavior and communication, which is evident in her studies in psychoeducation and education. This background supports her current role in quality assurance, where effective communication and training are essential.