Eryck Brisson
About Eryck Brisson
Eryck Brisson is a Customer Success Manager at Poka Inc. in Montreal, Quebec, where he has worked since 2021, focusing on personalized service strategies to enhance client satisfaction.
Work at Poka
Eryck Brisson has served as a Customer Success Manager at Poka Inc. since 2021. In this role, he focuses on implementing personalized service strategies to enhance client satisfaction. His responsibilities include tailoring solutions to meet the unique needs of clients, ensuring their continued success with Poka Inc.'s offerings. His tenure at Poka has lasted for three years, during which he has contributed to the company's commitment to customer success.
Previous Experience in Customer Success
Before joining Poka Inc., Eryck Brisson worked as a Customer Success Manager at Amilia from 2019 to 2020. His experience in this role contributed to his expertise in client relations and service strategies. Additionally, he briefly held a position as Customer Success Manager at DiliTrust in 2020 for four months. Prior to these roles, he served as Directeur Expérience client at Yellow Pages / Pages Jaunes – Canada from 2015 to 2018, where he focused on enhancing customer experience.
Education and Expertise
Eryck Brisson earned a Bachelor's degree in Relations Industrielles from Université de Montréal, where he studied from 2011 to 2014. This educational background has equipped him with the necessary skills and knowledge to excel in customer success roles. His academic training supports his focus on client satisfaction and personalized service strategies.
Early Career Experience
Eryck Brisson began his professional career as a Human Resources Intern at Comact in 2014, where he worked for three months. This early experience provided him with foundational skills in human resources, which he later applied in his customer success roles. His diverse background has contributed to his understanding of client needs and service delivery.