Thabo Molotlhanyi
About Thabo Molotlhanyi
Thabo Molotlhanyi is a Customer Success Manager at Poka Inc. in Montreal, Quebec, with a background in engineering and extensive experience in customer advocacy and product enhancement across various industries.
Current Role at Poka Inc.
Thabo Molotlhanyi serves as a Customer Success Manager at Poka Inc. since 2022. In this role, he focuses on maintaining client relationships and ensuring product adoption. He conducts web-based training sessions and onsite visits to facilitate effective use of the platform. His efforts have resulted in zero client attrition, demonstrating his commitment to client satisfaction and advocacy.
Previous Experience at Shoplogix
Before joining Poka, Thabo worked at Shoplogix, a Constellation Software Inc. Company, as a Senior Customer Success Manager from 2016 to 2022. His responsibilities included providing advanced analytics and technical expertise to client project managers, Continuous Improvement Engineers, IT, and other support teams. He played a key role in deploying and implementing a smart factory platform for both new and existing clients.
Experience at The Home Depot Canada
Thabo was employed at The Home Depot Canada as a Merchandising Associate in Project Execution from 2015 to 2016. During his time in Oakville, he contributed to project execution efforts, enhancing the merchandising processes within the company.
Internship at INVISTA
In 2014, Thabo completed a three-month internship at INVISTA in Kingston, Ontario. This engineering internship provided him with foundational experience in the industry and helped him develop practical skills relevant to his future career.
Education in Chemical Engineering
Thabo Molotlhanyi earned a Bachelor's Degree in Chemical Engineering from McMaster University, where he studied from 2010 to 2015. This educational background equipped him with the technical knowledge and analytical skills necessary for his roles in customer success and engineering.
SaaS Platform Delivery Experience
Thabo has delivered a Software as a Service (SaaS) platform to top 100 manufacturing companies across various industries, including Automotive, Food & Beverage, and Consumer Packaged Goods (CPG). His experience in this area highlights his ability to manage complex projects and meet the needs of high-profile clients.