Alyssa Brunner
About Alyssa Brunner
Alyssa Brunner is a Customer Experience Content Manager at Polco, where she has worked since 2022. She has a background in editorial operations and content management, with previous roles at Kaplan Professional and experience in web content creation and project management.
Current Role at Polco
Alyssa Brunner serves as the Customer Experience Content Manager at Polco, a position she has held since 2022. In this role, she is responsible for generating and revising user experience (UX) copy, which enhances customer experiences and drives platform adoption. She manages internal projects that focus on creating efficiencies and exploring scaling opportunities within the customer experience team. Additionally, she provides training and resources to internal teams regarding product updates and new feature releases. Brunner's contributions are integral to improving customer interactions and overall service delivery.
Previous Experience at Kaplan Professional
Alyssa Brunner has extensive experience at Kaplan Professional, where she held multiple editorial positions from 2014 to 2021. She started as an Editorial Assistant (Editor I) in 2014, transitioning to Editor II (Editorial Specialist) in 2015, and then to Editor III in 2017. In 2018, she became Supervisor of Editorial Operations, a role she maintained until 2021. Her tenure at Kaplan Professional involved overseeing editorial processes and contributing to content development in a remote work environment.
Internship and Early Career Experience
Alyssa Brunner began her career with various internships that provided foundational skills in content creation and editing. She worked as a Web Content Creation Intern at Rogan's Shoes from 2013 to 2014. Additionally, she served as a Book Editor Intern at the UW Oshkosh Business Success Center for four months in 2014. Brunner also gained experience as a Writing Consultant and Writing Lab Tutor at the University of Wisconsin Oshkosh Project Success from 2011 to 2013. These roles contributed to her expertise in writing and editing.
Educational Background
Alyssa Brunner earned a Bachelor of Arts degree in English from the University of Wisconsin Oshkosh, completing her studies from 2010 to 2014. Her education provided her with a strong foundation in writing, editing, and communication, which she has applied throughout her professional career. The skills acquired during her academic tenure have been instrumental in her roles in content management and customer experience.
Contributions to Knowledge Management at Polco
At Polco, Alyssa Brunner developed a comprehensive self-serve Knowledge Base aimed at supporting both customers and internal teams. This initiative reflects her commitment to enhancing user experience and providing accessible resources. The Knowledge Base serves as a valuable tool for facilitating information sharing and improving service efficiency within the organization.