Emily Cook
About Emily Cook
Emily Cook is a Senior Customer Success Manager at Polco, where she focuses on customer needs and drives growth through upsells and renewals. She has a background in customer success and marketing, with previous roles at Plascore, Inc. and MVP Sports Clubs.
Current Role at Polco
Emily Cook serves as the Senior Customer Success Manager at Polco, a position she has held since 2023. In this role, she focuses on driving customer satisfaction and retention. She specializes in upselling and renewals, contributing to the overall growth of the company. Emily collaborates with various teams to advocate for customer needs and enhance product offerings. Her responsibilities include refining and delivering onboarding demos and training sessions, ensuring that customers receive quality support and guidance.
Previous Experience at Polco
Emily Cook has extensive experience at Polco, having worked there in multiple capacities. She began as an Associate Customer Success Manager from 2021 to 2022, where she supported customer onboarding and success initiatives. She then transitioned to the role of Customer Success Manager from 2022 to 2023, further developing her skills in customer advocacy and cross-functional collaboration. Her contributions during her tenure helped shape customer engagement strategies and improve service delivery.
Experience at Plascore, Inc.
Emily Cook worked at Plascore, Inc. as a Social Media Marketing Specialist from 2019 to 2020 and later as a Marketing Specialist from 2020 to 2021. In these roles, she focused on enhancing the company's online presence and marketing strategies. Her experience in social media and marketing provided her with valuable skills that she later applied in customer success roles. Emily's time at Plascore, Inc. contributed to her understanding of customer engagement and communication.
Background and Education
Emily Cook studied at Grand Valley State University, where she earned a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from 2015 to 2018. This educational background laid the foundation for her career in customer success and marketing. Her studies equipped her with essential skills in communication and relationship management, which she has applied throughout her professional journey.
Industry Involvement and Philosophy
Emily Cook actively participates in webinars and forums to remain informed about industry trends and best practices in Customer Success. She believes in a company-wide philosophy that emphasizes customer-centricity and value delivery, extending beyond the Customer Success department. This approach reflects her commitment to understanding and addressing customer needs, which is integral to her role at Polco.