Heather Locke
About Heather Locke
Heather Locke serves as the Director of Customer Success at Polco, where she has worked since 2021. With a background in customer success and program management, she has contributed to various roles at Polco and other organizations, focusing on enhancing customer experience and fostering collaboration.
Work at Polco
Heather Locke has been serving as the Director of Customer Success at Polco since 2021. In this role, she focuses on enhancing customer experience through the development of educational content, including webinars and video tutorials. Prior to her current position, she held various roles at Polco, including Research Analyst, Senior Customer Success Manager, and Customer Development Manager. Her experience at Polco spans over three years, during which she has contributed to cross-team collaboration and the development of strategies for Polco's online platform aimed at civic engagement.
Education and Expertise
Heather Locke holds a Master of Arts in Religious Studies from the University of Colorado Boulder, which she completed from 1995 to 1999. She also earned a Bachelor of Arts in Religion and French from Dickinson College between 1991 and 1995. In addition to her formal education, she has advanced training in meditation techniques and artistic expression, which informs her professional practice. She is engaged in the Inner MBA program, which focuses on integrating contemplative practices into business environments.
Background
Before joining Polco, Heather Locke held several positions in various organizations. She was the Director at National Research Center, Inc. from 2001 to 2008. Following that, she worked as a Senior Account Manager at Financial Aid TV for five years, from 2012 to 2017. She also served as Program Manager at the Mind & Life Institute from 2008 to 2012. Her diverse background in research, customer success, and program management has equipped her with a broad skill set applicable to her current role.
Achievements
At Polco, Heather Locke has played a significant role in developing processes and visioning future strategies for the company's online platform for civic engagement. She actively supports cross-team collaboration to foster growth and innovation. Her leadership in creating educational content, such as articles and blogs, has contributed to improving the overall customer experience. Heather's involvement in webinars and video tutorials further enhances the resources available to customers.