Lucas Carr
About Lucas Carr
Lucas Carr is a Customer Success Manager with extensive experience in client relations and project management. He has worked in various roles across multiple companies, including AkitaBox and Polco, managing customer portfolios and developing engagement strategies.
Current Role at Polco
Lucas Carr serves as a Customer Success Manager at Polco, a position he has held since 2022. In this role, he manages a portfolio of over 70 customers, overseeing more than $2 million in annual recurring revenue. He assists clients in developing custom communication and engagement strategies for survey promotion, tailored to unique community needs. Additionally, he creates and implements playbooks and at-risk plans for a diverse range of customers, ensuring their success and satisfaction.
Previous Experience at AkitaBox
Prior to his current role, Lucas Carr worked at AkitaBox in various capacities. He began as a Data Coordinator for five months in 2017, followed by a year as Project Team Lead from 2018 to 2019. He then transitioned to the role of Customer Success Manager, where he worked for three years until 2022. In these positions, he identified product bugs and collaborated with the product team to develop creative solutions for customers.
Early Career Background
Lucas Carr's early career includes several roles in the food service and retail industries. He worked as a Crew Member at Culvers Restaurant from 2011 to 2013 and at Mancino's Pizza & Grinders from 2015 to 2017. He also served as a Retail Associate at The Bruce Company of WI, Inc. for three months in 2014 and as a Culinary Manager (Assistant General Manager) at Cafe Zupas for six months in 2017. These experiences contributed to his customer service skills and operational knowledge.
Education and Academic Background
Lucas Carr studied at the University of Wisconsin-Eau Claire, where he earned a Bachelor’s Degree in Economics and Geography from 2013 to 2017. He also completed his high school education at Middleton High School from 2009 to 2013. His academic background provides a solid foundation for his roles in customer success and management, equipping him with analytical and strategic skills.
Customer Engagement Strategies
In his role at Polco, Lucas Carr conducts Quarterly Executive Business Reviews to build customer confidence and achieve renewals. He focuses on assisting clients in developing effective communication and engagement strategies for survey promotion. His ability to create tailored plans for a diverse range of customers demonstrates his commitment to enhancing customer relationships and ensuring their success.