Errin Robb
About Errin Robb
Errin Robb is a Quality Assurance Assistant with expertise in live chat and call monitoring in the insurance industry. With a background in customer service and a Bachelor of Arts in Social Sciences from the University of the West of Scotland, Robb has contributed to improved client satisfaction and retention throughout her career.
Current Role at Policy Expert
Errin Robb currently serves as a Quality Assurance Assistant at Policy Expert. She has held this position since 2021, contributing to the company's commitment to maintaining high standards in customer service. In this role, she focuses on ensuring quality in customer interactions, which is essential for client satisfaction and retention.
Previous Experience at Policy Expert
Before her current role, Errin Robb worked as a Customer Service Consultant at Policy Expert from 2015 to 2021. During her six years in this position, she developed expertise in live chat and call monitoring, which are critical components of effective customer service in the insurance industry.
Background in Customer Service
Errin Robb has a strong background in customer service, which she began developing during her time at Dorothy Perkins, Arcadia Ltd. She worked as a Customer Service Assistant from 2009 to 2011 in Hamilton, South Lanarkshire. This experience laid the foundation for her subsequent roles in customer service, including her tenure at Policy Expert.
Education and Qualifications
Errin Robb studied at the University of the West of Scotland, where she earned a Bachelor of Arts in Social Sciences from 2011 to 2014. Prior to that, she completed her education at Cardinal Newman High School from 2005 to 2011. Her educational background supports her expertise in customer service and quality assurance.
Skills and Competencies
Errin Robb possesses strong skills in Microsoft Word, which enhance her document management and communication efficiency. These skills are particularly valuable in her current role as a Quality Assurance Assistant, where effective documentation and communication are essential for maintaining quality standards.