Heather Knibbs
About Heather Knibbs
Heather Knibbs is a Customer Relations Expert with a diverse professional background in insurance and childcare. She has worked at Policy Expert since 2021 and previously held positions at FLEET CLAIMS ADMINISTRATION LIMITED, Broadspire, and Swanbourne House School Trust Ltd.
Current Role at Policy Expert
Heather Knibbs has been serving as a Customer Relations Expert at Policy Expert since 2021. In this role, she focuses on enhancing customer interactions and ensuring high levels of service delivery. Her experience in customer relations is supported by her strong communication skills and telephone manner, which are essential for effective customer engagement.
Previous Experience in Customer Relations
Before joining Policy Expert, Heather worked at Broadspire as a Claims Handler from 2018 to 2020. Her role involved managing claims processes and providing support to clients. Prior to that, she spent four years at FLEET CLAIMS ADMINISTRATION LIMITED as a Motor Claims Handler from 2014 to 2018, where she developed her expertise in the insurance sector.
Educational Background
Heather studied at Milton Keynes College, where she completed her NVQ Level 3 in Early Childhood Education and Teaching from 2009 to 2010. She also attended The Buckingham School, achieving GCSE qualifications from 2001 to 2006. Additionally, she obtained a European Computer Driving Licence Level 2 from Open I.T, enhancing her technical skills.
Experience in Childcare Sector
Heather has a background in the childcare sector, having worked as a Teaching Assistant at Swanbourne House School Trust Ltd from 2009 to 2011. This role involved supporting educational activities and contributing to the development of children. Her experience in this field complements her customer relations skills, showcasing her versatility.
Professional Skills and Expertise
Heather possesses a strong telephone manner, which enhances her ability to manage customer relations effectively. She demonstrates expertise in team motivation, contributing positively to team dynamics and productivity. Her diverse experience across the insurance and childcare sectors highlights her adaptability in various professional environments.