Helen Demery
About Helen Demery
Helen Demery is a Customer Relations Expert with a background in English Language and Literature from Swansea University. She has extensive experience in customer service, having worked at companies such as STORM Office Solutions and Lyreco UK and Ireland, and is currently employed at Policy Expert.
Work at Policy Expert
Helen Demery has been employed at Policy Expert as a Customer Relations Expert since 2019. In this role, she focuses on enhancing customer experiences and ensuring satisfaction throughout the customer journey. Her responsibilities include addressing customer inquiries and tailoring solutions to meet their specific needs. Her expertise in customer relations has contributed to the company's reputation for high-quality service.
Previous Experience in Customer Relations
Before joining Policy Expert, Helen worked at STORM Office Solutions as a Consumables Sales Manager for six months in 2019. During her tenure, she played a significant role in establishing a new consumables department and contributed to the company's partnership with MK Dons. Prior to this, she served as an Inside Sales Representative at Lyreco UK and Ireland from 2017 to 2019, where she honed her customer service skills.
Education and Expertise
Helen studied at Swansea University from 2013 to 2016, earning a degree in English Language and Literature. This educational background has equipped her with strong communication skills, which she applies in her customer relations work. Her expertise includes tailoring customer relations approaches specifically for small businesses, emphasizing the importance of actively listening to their needs.
Environmental and Political Awareness
Helen is known for her environmentally conscious mindset and political awareness. She actively seeks to contribute to initiatives aimed at making the planet a better place. This commitment reflects her values and informs her approach to customer relations, where she emphasizes sustainable practices.
Personal Interests
In addition to her professional pursuits, Helen has a passion for baking, inspired by renowned baker Mary Berry. She is particularly known for her cheesecake recipes, showcasing her creativity and attention to detail in her personal life.