Jon Robertson
About Jon Robertson
Jon Robertson is a Team Manager at Policy Expert, where he leads a team of nearly 15 staff in the internal claims handling department. He has a background in customer service and claims management, with previous roles at Vodafone, Sure Thing! Insurance, NFU Mutual, Capita, and Kura (CS) Ltd.
Current Role at Policy Expert
Jon Robertson serves as a Team Manager at Policy Expert, a position he has held since 2020. He is based in Motherwell, Scotland, where he manages a team of nearly 15 staff members in the internal claims handling department for motor insurance. His role involves setting high standards for the department and collaborating closely with the head of the department to drive success and improve operations.
Previous Experience in Customer Service
Prior to his current role, Jon Robertson accumulated extensive experience in customer service across various organizations. He worked at Vodafone as a Service Desk Associate for seven months in Glasgow from 2019 to 2020. He also held positions as a Claims Consultant at Sure Thing! Insurance for three months in 2020, and as a Claims Handler at NFU Mutual for two years from 2017 to 2019. Additionally, he worked as a Customer Service Representative at Capita for two years from 2015 to 2017, and briefly at Kura (CS) Ltd in 2017.
Education and Training
Jon Robertson studied Computer Systems at Dumfries & Galloway College for one year from 2007 to 2008. He also completed his secondary education at Dumfries High School, where he attended from 1999 to 2005. His educational background has contributed to his skills in the customer service and claims handling sectors.
Contributions to Claims Handling at Policy Expert
At Policy Expert, Jon Robertson has been instrumental in establishing high standards within the internal claims handling department. His leadership has contributed to the department's success over the past two years, focusing on enhancing processes and ensuring effective team management.