Josh Taylor
About Josh Taylor
Josh Taylor is a Customer Relations Specialist with extensive experience in the insurance sector and customer service. He has worked at Policy Expert since 2017 and previously held roles at Adrian Flux Insurance Services and B&M Retail.
Work at Policy Expert
Josh Taylor has been employed at Policy Expert as a Customer Relations Specialist since 2017. In this role, he serves as a complaints officer, where he is responsible for managing customer grievances and ensuring satisfactory resolutions. His experience in customer relations has contributed to the company's commitment to customer satisfaction and effective complaint handling.
Previous Experience in Insurance
Before joining Policy Expert, Josh Taylor worked at Adrian Flux Insurance Services as an Insurance Consultant from 2015 to 2017. During his two years in this position, he gained valuable experience in the insurance sector, which has informed his current role in customer relations. His background in insurance enhances his ability to address customer concerns effectively.
Background in Retail Management
Josh Taylor has a background in retail management, having worked as a Department Manager at B&M Retail from 2012 to 2015. This role, which he held for three years in Wisbech, Cambridgeshire, provided him with experience in team leadership and customer service, skills that are beneficial in his current position.
Education and Expertise
Josh Taylor holds a Level 3 Certificate in Insurance from the Chartered Insurance Institute, covering modules IF1, IF3, and IF5. This certification reflects his knowledge and expertise in the insurance field. Additionally, he studied Graphic Design at the College of West Anglia from 2011 to 2014, where he developed creative skills that may complement his professional capabilities.