Lewis Barr
About Lewis Barr
Lewis Barr serves as the Quality and Customer Excellence lead at Policy Expert, where he enhances customer service processes and provides coaching to staff. He has a background in quality and compliance roles and has received recognition for his performance in improving customer experience.
Current Role in Quality and Customer Excellence
Lewis Barr currently holds the position of Quality and Customer Excellence at Policy Expert, where he has worked since 2017. In this role, he leads collaboration sessions with team managers and staff to improve customer service processes. He also conducts one-on-one coaching sessions with call handlers, focusing on compliance and enhancing the customer journey. His responsibilities include delivering stand-up sessions on new processes to employees across all levels within the organization.
Previous Experience at Policy Expert
Before his current role, Lewis Barr worked at Policy Expert as part of the Adjustment Bureau from 2016 to 2017. During his 10-month tenure in Milton Keynes, he contributed to various initiatives aimed at improving customer service and operational efficiency. His experience in this role laid the groundwork for his subsequent position in Quality and Customer Excellence.
Experience at Konecta UK
Lewis Barr worked at Konecta UK as a Quality & Compliance Assistant from 2015 to 2016. His role involved ensuring compliance with quality standards and contributing to the overall improvement of service delivery. This experience provided him with a solid foundation in quality assurance and compliance, which he has applied in his subsequent roles.
Data Analysis and Performance Improvement
In his current role, Lewis Barr analyzes data to identify trends and performance metrics. This data-driven approach allows him to update staff on performance improvements and implement strategies to enhance customer service. His analytical skills play a crucial role in driving quality initiatives within the organization.
Achievements in Quality and Customer Excellence
Lewis Barr has received a prestigious award for his high performance in the role of Quality and Customer Excellence. This recognition reflects his commitment to enhancing customer service and operational excellence within Policy Expert.