Sam Jones
About Sam Jones
Sam Jones is a Client Relations Officer at Policy Reporter in Vancouver, Canada, where he has worked since 2020. He has a background in client relations and administration, with previous roles at Aviso Wealth, Barnett Waddingham, and The Co-operative Group.
Work at Policy Reporter
Sam Jones has served as a Client Relations Officer at Policy Reporter since 2020. In this role, he is responsible for conducting policy investigations and resolving login issues for users. He leads the onboarding process for new clients, which includes setting up user access and conducting introductory group training. Additionally, he collaborates with the Development team to report bugs and works with the Research team to discuss FDA approvals. His proactive outreach to users helps maintain strong client relationships through regular check-ins with decision makers.
Previous Experience in Client Relations
Before joining Policy Reporter, Sam Jones worked at Aviso Wealth as a Registered Plans Administrator for 11 months in 2019. He also held the position of Pension Administrator at Barnett Waddingham from 2015 to 2018 in Leeds, United Kingdom. Earlier in his career, he worked as a Customer Sales Assistant at The Co-operative Group from 2006 to 2009 in Littleborough, Greater Manchester, UK. His diverse experience in client-facing roles has equipped him with skills in client management and relationship building.
Education and Expertise
Sam Jones earned a Bachelor’s Degree in English and Education Studies from Sheffield Hallam University, where he studied from 2009 to 2012. He also completed his high school education at Hulme Grammar School from 2001 to 2008. His educational background provides a foundation for effective communication and understanding client needs. In his current role, he utilizes various business tools, including Salesforce, Solve, Splunk, and Google Drive, to enhance operational efficiency.
Relocation to Vancouver
In November 2018, Sam Jones relocated from the United Kingdom to Vancouver, Canada. This move marked a significant transition in his career, allowing him to pursue opportunities in the Canadian market. His relocation has enabled him to apply his skills and experience in a new environment, contributing to his current role at Policy Reporter.