Misael García
About Misael García
Misael García serves as the Head of Customer Experience for Poliglota, overseeing operations in Mexico, Chile, and Peru since 2020. He has a background in customer service management across various companies and possesses expertise in creating customer experience frameworks for the Latin American market.
Work at Poliglota
Misael García has served as the Head of Customer Experience at Poliglota since 2020. In this role, he oversees customer experience initiatives across Mexico, Chile, and Peru. He has implemented strategic planning initiatives that have enhanced customer experience in these regions. Additionally, he developed a comprehensive KPI measurement system aimed at improving customer service efficiency within the organization.
Previous Employment Experience
Before joining Poliglota, Misael García held several positions in customer service management. He worked at PSafe Tecnologia S/A as a Customer Service Manager for seven months in 2016. He also served as a Customer Service Manager at Easy Taxi for two years from 2014 to 2016. His experience includes a role as Call Center Coordinator at Consorcio Juridico de Cobranza Especializada for one year in 2012. Additionally, he was the Head of Customer Satisfaction at Osom Mexico for nine months in 2017 and worked as Safety Operations Manager at DiDi from 2018 to 2020.
Education and Expertise
Misael García studied at Universidad Mexicana, S.C., where he earned a Licenciatura in Administración from 2003 to 2007. He possesses expertise in designing customer experience frameworks specifically tailored for the Latin American market, which informs his strategic approach in his current role.
Background
Misael García is based in Ciudad de México, México. His career has been focused on customer service and experience management across various industries, with a strong emphasis on enhancing customer satisfaction and operational efficiency.