Abdelkader Jammali
About Abdelkader Jammali
Abdelkader Jammali is a Technical Support Engineer L2 at Poly in Warsaw, Poland, where he has worked since 2020. He contributes to the company's Knowledge Base, mentors junior engineers, and maintains technical competency to provide high-quality support.
Work at Poly
Abdelkader Jammali has been employed at Poly since 2020 as a Technical Support Engineer L2. He is based in Warsaw, Masovian, Poland. In this role, he contributes to the company's Knowledge Base, enhancing the sharing of information among team members. He also mentors less experienced Technical Support Engineers, promoting skill development within the team. His responsibilities include undertaking specific project work as directed by the EMEA Technical Support Manager and maintaining advanced technical competency on the product range to ensure high-quality support.
Previous Experience
Prior to his current role at Poly, Abdelkader Jammali worked as a Technical Support Specialist at Poly from 2019 to 2020. He also has experience as an IT System Specialist at IKEA Group, where he worked in L1/L2 support from 2018 to 2019. Both positions were located in Warsaw, Masovian District, Poland, allowing him to build a strong foundation in technical support and IT systems.
Education and Expertise
Abdelkader Jammali studied at the Higher Institute of Technology Studies in Kairouan, Tunisia, where he earned a Bachelor of Engineering (BE) in Automation and Industrial Informatics from 2013 to 2015. This educational background provides him with a solid foundation in technical principles and practices relevant to his current role in technical support.
Contributions to Knowledge Sharing
In his role at Poly, Abdelkader Jammali develops and presents technical bulletins and operational procedures. He actively contributes content to the company's Knowledge Base, which enhances information sharing and supports the overall efficiency of the technical support team. His efforts in mentoring and knowledge sharing contribute to the professional growth of his colleagues.