Abderrahmane Alia
About Abderrahmane Alia
Abderrahmane Alia is a Technical Support Representative Tier 1 at Poly, where he has worked since 2020 in Poland. He holds a Bachelor of Laws and has extensive experience in IT support, having previously worked at Wincor Nixdorf and IKEA Group.
Work at Poly
Abderrahmane Alia has been employed at Poly as a Technical Support Representative Tier 1 Tech Support since 2020. In this role, he provides technical support and advisory services to clients, focusing on the analysis of logs and network topology. He coordinates with third-party service providers to ensure effective technical support when necessary. His responsibilities include maintaining customer service satisfaction globally and managing service contracts and priority levels for clients and partners.
Previous Experience in IT Support
Before joining Poly, Abderrahmane Alia worked at Wincor Nixdorf as an IT Support Specialist from 2014 to 2018. He provided technical support and maintained IT infrastructure. Following this role, he worked at IKEA Group as an IT Support Specialist for end users from 2018 to 2019 in Warsaw, Poland. His experience in these positions contributed to his technical expertise and customer service skills.
Education and Expertise
Abderrahmane Alia holds a Bachelor of Laws (LL.B.) from a college where he studied law. He also achieved a Bachelor of Science (BS) in Business Law from Algeria University Law Faculty, where he studied from 2007 to 2009. Additionally, he completed a program in Computer Science at a Vocational Training Center, focusing on maintenance of computer equipment from 1997 to 1999. He furthered his education in Business Law at a National Institution specialized in Training from 2001 to 2004.
Technical Support Skills
In his current role and previous positions, Abderrahmane Alia has developed a range of technical support skills. He supports technical infrastructure and endpoints for customers and partners, including collaboration services such as Skype for Business, Cisco WebEx, Zoom, and Teams. He acts as a point of contact between different departments and channel partners or clients, ensuring effective communication and support.