Alvaro S.
About Alvaro S.
Alvaro S. is an Elite Team Lead at Poly, where he has worked since 2018. He has a strong background in IT support and training, with previous roles at Future Electronics Corp. and Kaspersky Lab, and holds multiple degrees in Business Administration, Economics, and Computer Science.
Work at Poly
Alvaro S. has been with Poly since 2015, initially serving as a Product Support Technician, Tier 2. In 2018, he advanced to the role of Elite Team Lead, where he has worked for six years in Andover, MA. His responsibilities include performing quality assurance on service requests handled by the Elite Services Team and chairing staff meetings in the absence of the manager. He has developed peer-to-peer training programs for Polycom products, enhancing team knowledge and integration into customer networks. Alvaro also plays a significant role in the new product implementation process, contributing to the successful launch and support of new offerings.
Education and Expertise
Alvaro S. holds a Master's degree in Business Administration from Fundação Dom Cabral, where he studied from 1988 to 1989. He also earned a Bachelor's degree in Economics from Pontifícia Universidade Católica de Minas Gerais, studying from 1983 to 1988. Additionally, he completed an Associate degree in Computer Science with a focus on Data Analysis at Prodata Educational Center from 1985 to 1987. His educational background provides a strong foundation for his roles in technical support and team leadership.
Background
Before joining Poly, Alvaro S. worked at Future Electronics Corp. as a Senior IT Support Specialist from 1999 to 2012, where he gained extensive experience in IT support. He then transitioned to Kaspersky Lab, serving as a Corporate Technical Support Engineer from 2012 to 2015. His diverse work history has equipped him with a comprehensive understanding of technical support and customer service in various environments.
Achievements
Alvaro S. has made significant contributions to team efficiency at Poly by proposing methods to gather data on business process problems and presenting cases for recommended changes. His leadership skills are evident as he chairs staff meetings in the absence of the manager. He also ensures high standards of customer support through quality assurance on service requests handled by the Elite Services Team.