Bhupender Thakur
About Bhupender Thakur
Bhupender Thakur is a Technical Escalations Support Specialist with extensive experience in technical support operations for personal devices, voice, and video services. He has worked for various companies, including Concentrix, DELL International Services, and Poly, and holds a Master's degree in Business Administration.
Work at Poly
Bhupender Thakur has been employed at Poly as a Technical Escalations Support Specialist/Engineer since 2016. In this role, he specializes in providing support for personal devices, as well as voice and video solutions. His responsibilities include managing technical escalations and ensuring effective resolution of client issues. This position has allowed him to leverage his extensive experience in technical support operations.
Education and Expertise
Bhupender Thakur holds a Master of Business Administration (M.B.A.) in Marketing/Marketing Management from IIPM, New Delhi, which he completed from 2007 to 2009. He also earned two Bachelor's degrees in Economics and Functional English from D N College Hisar and Dayanad College Hisar between 2003 and 2006. His educational background supports his expertise in managing technical support operations for both consumer and enterprise clients.
Background
Bhupender Thakur began his career in technical support in 2011. He has worked in various roles across multiple companies, including Reliance Communications, where he served as a Retail Sales Executive, and DELL International Services Pvt Ltd as a Client Technical Support Associate. His experience spans over a decade, focusing on both retail and B2B tech support in global and domestic markets.
Professional Experience
Before joining Poly, Bhupender Thakur worked at BlueStacks as Lead Technical Operations starting in 2022. His previous roles include Practitioner CRM Operations at Concentrix and Administration Executive at IIPM. His diverse experience in technical support has equipped him with the skills necessary to handle complex technical escalations effectively.
Career Timeline
Bhupender Thakur's career in technical support began in 2011 and has included various positions. He worked at Reliance Communications from 2009 to 2010, followed by IIPM from 2011 to 2012, Concentrix from 2012 to 2014, and DELL International Services from 2014 to 2016. His current position at Poly, which he has held since 2016, reflects his ongoing commitment to the technical support field.