Carlos Amparo
About Carlos Amparo
Carlos Amparo is a Customer Service Technical Support professional at Poly in Tijuana, Mexico, with a diverse educational background in psychology and music. He possesses strong skills in social media management and negotiation, along with experience in audits, enhancing his capabilities in customer service.
Work at Poly
Carlos Amparo has been employed at Poly as a Customer Service Technical Support since 2020. In this role, he provides technical assistance and support to customers, ensuring their needs are met effectively. His position requires a combination of technical knowledge and strong interpersonal skills to resolve issues and enhance customer satisfaction. Working in Tijuana, Baja California, Mexico, he has contributed to the company's commitment to delivering quality customer service.
Education and Expertise
Carlos Amparo holds a Licentiate degree in Psychology from Universidad de Tijuana and a Bachelor's degree in Industrial and Organizational Psychology from CETYS Universidad. His educational background equips him with a solid understanding of human behavior and organizational dynamics. Additionally, he has completed studies in Family Psychology at CIDH Universidad, which adds depth to his psychological expertise. This diverse educational foundation supports his roles in customer service and technical support.
Background
Carlos Amparo has a background in music, which indicates a creative and artistic side that complements his technical expertise. This combination of skills may enhance his ability to communicate effectively and connect with customers on various levels. His experience spans both operative and administrative audits, showcasing his diverse skill set in organizational processes and enhancing his capabilities in customer service roles.
Skills in Social Media Management
Carlos possesses strong skills in social media management, highlighting his proficiency in digital communication platforms. This skill set is essential in today's customer service landscape, where online engagement plays a significant role in customer interactions. His ability to navigate social media effectively allows him to address customer inquiries and concerns in a timely manner, contributing to overall customer satisfaction.
Negotiation Skills
Carlos Amparo demonstrates strong negotiation skills, which are crucial in customer service and account management roles. These skills enable him to effectively resolve conflicts, negotiate solutions, and foster positive relationships with customers. His ability to negotiate effectively contributes to his success in providing technical support and enhancing customer experiences.