Chris Fiandaca
About Chris Fiandaca
Chris Fiandaca is a Technical Support Engineer at Poly, where he has worked for 19 years. He specializes in Microsoft integrations and troubleshooting cloud computing environments, particularly in video conferencing technologies.
Work at Poly
Chris Fiandaca has been employed at Poly as a Technical Support Engineer since 2005, accumulating 19 years of experience in this role. Based in Massachusetts, he provides technical support specifically for Microsoft integrations, including Teams, Exchange, O365, and Azure. His responsibilities include troubleshooting customer cloud computing environments, particularly within Microsoft Azure. He also specializes in troubleshooting modern IP-based networks, focusing on video conferencing technologies such as H.323, SIP, and VoIP. Fiandaca actively participates in Intelligent Swarming, which is a collaborative approach to problem resolution within the support team.
Education and Expertise
Chris Fiandaca studied at Fitchburg State University, where he earned a Bachelor of Science degree in Education from 1994 to 1999. This educational background has provided him with a foundation that supports his technical expertise in the field of technical support engineering. His extensive experience includes a strong focus on troubleshooting cloud computing environments and modern IP-based networks.
Background
Before joining Poly, Chris Fiandaca worked at Alcatel-Lucent Enterprise as a Network Engineer from 2000 to 2004. This four-year tenure in Massachusetts allowed him to develop skills in network engineering, which he later applied in his role at Poly. His background in network engineering complements his current responsibilities in technical support.
Technical Skills
Chris Fiandaca possesses a range of technical skills that are essential for his role as a Technical Support Engineer. He has extensive experience in troubleshooting Microsoft integrations and cloud computing environments, particularly focusing on Microsoft Azure. Additionally, he specializes in modern IP-based networks and video conferencing technologies, including H.323, SIP, and VoIP, which are critical for effective communication solutions.