Damian Castillo
About Damian Castillo
Damian Castillo is a Technical Support Engineer with extensive experience in communication services and technical support. He has worked for Poly since 2019, providing support for voice and video endpoints, and has held various roles in the technology sector since 2012.
Work at Poly
Damian Castillo has been employed at Poly as a Technical Support Engineer since 2019. In this role, he provides technical support and analysis for Poly's voice and video endpoints, including the Real Presence Trio and Real Presence Visual Pro conference room endpoints. He guides end-users and partners during the deployment process of Poly products and services, ensuring that clients are familiarized with new Poly products and services in their environment.
Education and Expertise
Damian Castillo studied at Universidad Interamericana del Norte Monterrey, where he earned a Licentiate degree in Tecnología de la información from 2014 to 2017. He also studied at Universidad Autónoma de Nuevo León, achieving a Bachiller from 2001 to 2003. His expertise includes familiarity with SIP and H323 protocols, which are essential for communication services.
Previous Work Experience
Before joining Poly, Damian Castillo held various positions in the technology sector. He worked at Microsoft as a Service Desk Analyst from 2012 to 2014 and at Pantos Logistics as a System Engineer from 2016 to 2017. He also served as a Service Desk Specialist at Constellation Brands from 2018 to 2019 and as an Information Specialist at FM Global in 2015.
Technical Support Services
In his current role, Damian Castillo supports multiple communication services, including Microsoft Skype for Business, Teams, Cisco, BlueJeans, and Zoom. His responsibilities involve providing technical support, analyzing issues, and ensuring smooth operation of communication tools for clients.
Early Education
Damian Castillo attended CEDART Alfonso Reyes from 2003 to 2006. This early education laid the foundation for his later studies in technology and information systems.