Deekshit Minocha
About Deekshit Minocha
Deekshit Minocha is the Senior Director of Customer Success for APAC at Poly, where he has worked since 2021. With over two decades of experience in delivery and engineering, he has held various leadership roles in companies like Polycom and Avaya, demonstrating strong managerial and technical skills.
Current Role at Poly
Deekshit Minocha serves as the Senior Director of Customer Success for the Asia-Pacific (APAC) region at Poly. He has held this position since 2021, contributing to the company's efforts in enhancing customer satisfaction and success across diverse markets. His role involves overseeing customer engagement strategies and ensuring that clients receive optimal support and solutions tailored to their needs.
Previous Experience at Polycom
Prior to his current role, Minocha worked at Polycom for four years, from 2017 to 2021, where he held the position of Director of Service Delivery for India and the SAARC region. He also served as the APAC Escalations Lead during this time. Before that, he was the Senior Manager of Service Delivery for APAC from 2015 to 2017. His tenure at Polycom focused on service delivery and operational excellence.
Career Background at Avaya
Minocha has extensive experience at Avaya, where he held multiple roles over a span of several years. He served as a Project Manager in the Solution Interoperability Lab from 2010 to 2012 and as a Service Delivery Manager for Bharti Airtel Africa from 2012 to 2015. Additionally, he worked as a Senior Software Engineer from 2005 to 2007 and as a Technical Support Manager from 2008 to 2010. His early career at Avaya GlobalConnect included a position as a Senior Engineer for Strategic Accounts from 2000 to 2005.
Educational Background
Deekshit Minocha holds a Bachelor of Engineering in Electronics and Communication from Basaveshwar Engineering College, where he studied from 1995 to 1999. He furthered his education by obtaining a Post Graduate Diploma in Business Management (PGDBM) with a focus on Marketing Management from the Symbiosis Center for Distance Learning between 2002 and 2004. Additionally, he studied at the Indian Institute of Management Bangalore, enhancing his managerial skills.
Professional Skills and Expertise
Minocha possesses over two decades of experience in delivery and engineering functions, showcasing a blend of technical and managerial expertise. He has demonstrated a strong ability to work independently and manage high degrees of ambiguity, which is essential in dynamic business environments. His proven track record includes creating high-performance teams and motivating individuals across diverse cultures and geographies.