Diego Marins Amaral
About Diego Marins Amaral
Diego Marins Amaral is a Skype for Business Resident Technician at Poly, with extensive experience in IT support and development. He has a background in Microsoft support, UC analysis, and has developed automation tools using PowerShell.
Current Role at Poly
Diego Marins Amaral has been serving as a Skype for Business Resident Technician at Poly since 2017. In this role, he provides support for various Poly products, including VVX, Trios, and Group Series (GS-500). He specializes in troubleshooting audio/visual and call quality issues for end users on platforms such as Skype for Business, Microsoft Teams, and Zoom. His expertise contributes to enhancing user experience and ensuring seamless communication.
Previous Experience in IT Support
Prior to his current position, Diego worked at Wipro BPO as a Microsoft Support Engineer from 2013 to 2014 for one year in Curitiba e Região, Brasil. He also held the role of UC Analyst at Microservice from 2015 to 2016. Additionally, he served as an IT Administrator at Feedback Negócios Corporativos from 2010 to 2011 and as a Senior Consultant at Premier IT Global Services from 2011 to 2013. These roles provided him with a solid foundation in IT support and user assistance.
Technical Skills and Tools Development
Diego has developed PowerShell tools with both core and GUI components to automate processes such as User Enablement and Enterprise Voice. His technical skills in scripting and automation enhance operational efficiency and streamline workflows within the organizations he has worked for.
Education and Qualifications
Diego studied at Faculdades Integradas Camões, where he pursued a degree in Tecnologia da Informação, achieving a specialization in Análise de Desenvolvimento de Sistemas from 2010 to 2011. He furthered his education at Universidade Positivo, obtaining a degree in Gestão da Tecnologia da Informação from 2011 to 2013. His educational background equips him with the knowledge necessary for his roles in IT and support.