Doug Ortiz
About Doug Ortiz
Doug Ortiz is a Sr. Business/Customer Relationship Manager at Poly, where he has worked since 2011. He has extensive experience in network design, solution architecture, and customer relationship management across various technology companies.
Current Role at Poly
Doug Ortiz serves as the Sr. Business/Customer Relationship Manager for Federal and Enterprise at Poly. He has held this position since 2011, contributing over 13 years of experience in managing customer relationships and enhancing customer satisfaction. In this role, he leads recurring customer status meetings and quarterly business reviews (QBRs) using various applications such as Poly Real Presence, MS Teams, and Zoom. He also collaborates with sales teams to renew service contracts and identify new revenue opportunities.
Previous Experience in Technology
Prior to his current role at Poly, Doug Ortiz held several positions in the technology sector. He worked as a Sr. Network Design Engineer at Boeing from 2004 to 2006, and as a Solution Architect for HP Visual Collaboration from 2008 to 2011. He also served as a Sr. System Engineer at Cisco Systems for one year in 2007. His earlier roles include working as an Information Technology Manager for the State of Colorado Department of Public Health and Environment and as a Sr. Channel Sales Engineer at Extreme Networks.
Education and Expertise
Doug Ortiz studied Computer and Information Systems at Colorado State University, where he earned a Bachelor of Science degree. He is currently pursuing a Master of Telecommunications at the University of Denver. His technical expertise includes knowledge of emerging video solutions and interoperability with legacy systems such as H.323, SIP, and H.264 (SVC). He actively monitors security advisories and vulnerabilities to ensure customer awareness and product reliability.
Customer Engagement and Relationship Management
In his role at Poly, Doug Ortiz develops trusted advisor relationships with customers and Poly organizations. He creates and delivers monthly utilization reports that highlight customer successes and provide recommendations for further adoption and optimization. He also plans and conducts onboarding meetings and training for new Poly Elite Service customers to ensure satisfaction with the program.
Collaboration with Engineering Teams
Doug Ortiz collaborates with Poly's product engineering, development, and management teams to identify and resolve software and hardware issues that may impact product reliability. He works closely with Joint Interoperability Test Command (JITC) engineers to ensure that Poly products meet certification requirements for Federal and Department of Defense deployments.