村嶋 誠人
About 村嶋 誠人
村嶋 誠人 is a Technical Support Customer Care Manager at Poly, with extensive experience in customer service and operations management across several companies, including Intel Corporation and DOCOMO Engineering Inc.
Current Role at Poly
Currently, the individual serves as a テクニカルサポートカスタマーケアマネージャー at Poly, a position held since 2019. In this role, they focus on enhancing customer support and care, utilizing their extensive background in technical support and customer service management. They have successfully transitioned the Tier 1 customer service operation from outsourced to internal, improving service delivery and operational efficiency.
Previous Experience at Intel Corporation
The individual has a significant history with Intel Corporation, where they held multiple roles over a span of several years. They worked as a Customer Business Analyst from 2003 to 2005, a CSA (Customer Sales Analyst) from 2006 to 2007, a Customer Solutions Manager from 2010 to 2016, and a Material Program Support Specialist from 2008 to 2010. Their experience at Intel included responsibilities in customer business operations and sales analytics.
Work History at Other Companies
In addition to their tenure at Intel, the individual has held positions at other organizations. They worked at DOCOMO Engineering Inc. as a System Support Representative in the Mobile Computing Division from 1998 to 2000. They also served as a Production Planning Manager at JAI A/S for six months in 2019. Their diverse work history contributes to their expertise in customer support and operational management.
Education and Expertise
The individual studied at Southern Oregon University, where they earned a Bachelor of Arts (B.A.) in Marketing from 1989 to 1992. This educational background provides a foundation for their career in customer support and business operations. Their expertise includes the use of tools such as Power BI and Salesforce to enhance customer responsiveness and operational efficiency.
Achievements in Customer Service Management
Throughout their career, the individual has led significant initiatives to improve customer service operations. They successfully implemented a transition from Avaya to Genesys call center systems, enhancing customer service capabilities. Additionally, they deployed a new customer and replacement management tool, which improved operational efficiency and responsiveness in issue resolution.