Eric Torres
About Eric Torres
Eric Torres is a Field Service Engineer with over 11 years of experience at Polycom in Rio de Janeiro, Brazil. He specializes in implementing and administering PBX systems for Ericsson equipment and has a strong background in network administration and customer support.
Work at Poly
Eric Torres has been employed at Poly since 2013, serving as a Field Service Engineer for 11 years. His role involves the implementation and administration of PBX systems, particularly focusing on Ericsson equipment. He operates within the Rio de Janeiro area, where he provides technical support and solutions to enhance enterprise network communication.
Education and Expertise
Eric Torres studied Electronic Systems at UERJ, where he completed his engineering degree over a span of 10 years, from 2001 to 2011. He also attended the Red Hat Academy in São Paulo, gaining knowledge in Linux and Windows operating systems. His expertise includes network administration and customer support, with a specialization in enterprise network communication, particularly with Avaya equipment.
Background
Before joining Poly, Eric Torres worked at Avaya as a Service Desk Engineer from 2007 to 2013, accumulating six years of experience in customer support and technical assistance. He also worked as a Telecommunications Technician at Pró RH for two years, from 2005 to 2007, where he developed foundational skills in telecommunications and network systems.
Professional Experience
Eric Torres has a diverse professional background in the field of telecommunications and network engineering. His career began as a Telecommunications Technician at Pró RH, followed by a significant tenure at Avaya. Since 2013, he has focused on his role at Poly, where he has honed his skills in PBX systems and enterprise network communication.