Fabiola Ramirez
About Fabiola Ramirez
Fabiola Ramirez is a Technical Support Representative currently employed at Poly in Tijuana, Mexico, where she has worked since 2021. She has a background in international business and experience in quality assurance and customer service roles.
Work at Poly
Fabiola Ramirez currently holds the position of Technical Support Representative at Poly, where she has been employed since 2021. In this role, she provides assistance and support to customers, addressing technical inquiries and ensuring product satisfaction. Prior to her current position, she worked as a Buyer/Planner Intern at Poly for six months in 2021, where she gained experience in procurement and planning processes.
Previous Experience at Voxcentrix
Fabiola Ramirez worked at Voxcentrix in Tijuana, Baja California, México, from 2018 to 2020. She initially served as a Bilingual Customer Service Representative for five months in 2018, where she interacted with customers in both English and Spanish, addressing their needs and inquiries. Following this role, she transitioned to Quality Assurance Quality Control, where she focused on maintaining service quality and operational standards for two years.
Education and Expertise
Fabiola Ramirez studied at Universidad Autónoma de Baja California, where she pursued a degree in Negocios Internacionales (International Business). She completed her studies and achieved her Licenciatura from 2016 to 2021. This educational background has equipped her with knowledge in international business practices, enhancing her capabilities in customer service and technical support roles.
Background in Customer Service
Fabiola Ramirez has a solid background in customer service, having worked in various roles that emphasize communication and problem-solving skills. Her experience as a Bilingual Customer Service Representative at Voxcentrix laid the foundation for her career in technical support, allowing her to develop the necessary skills to assist clients effectively.