Geeta W.
About Geeta W.
Geeta W. is a Service Engineer with a strong background in Information Technology, holding a Master's degree in Business Information Systems and a Bachelor's degree in Engineering. She has experience working at Poly and HP, and previously worked at Cisco, where she developed skills in customer support and technical consulting.
Work at Poly
Geeta W. has been with Poly since 2019, holding multiple roles including Elite Support Engineer and Senior Escalation Support Engineer. In her current position as Senior Escalation Support Engineer, she has been instrumental in managing complex support issues and ensuring high levels of customer satisfaction. Her work involves collaborating with various teams to resolve escalated technical problems efficiently. Geeta's experience at Poly reflects her ability to handle multiple priorities in a fast-paced environment while maintaining a focus on customer needs.
Education and Expertise
Geeta W. holds a Master of Business Information Systems from Wyższa Szkoła Gospodarki Euroregionalnej im. Alcide De Gasperi, which she completed from 2016 to 2018. Prior to that, she earned a Bachelor of Engineering in Information Technology from the University of Bhavnagar between 2003 and 2007. Additionally, she participated in the Baltic Sea Summer University, focusing on Regional Development and Innovation in 2017, and completed a summer program on The Baltic Countries in Europe in 2016. Her educational background provides a solid foundation in information technology and business systems.
Previous Experience at Cisco
Before joining Poly, Geeta W. worked at Cisco in various capacities. She served as a Technical Consulting Engineer in Cisco Managed Services for 11 months in 2018. Prior to that, she was an Associate Customer Support Engineer at the Technical Assistance Center from 2017 to 2018, where she worked for four months. Her roles at Cisco involved providing technical support and consulting services, contributing to her expertise in customer support and technical problem-solving.
Current Role at HP
Geeta W. is currently employed at HP, where she has taken on multiple roles since 2022. She works as a Software Developer and has also assumed the role of Scrum Master in 2023. In these positions, she is responsible for software development tasks and leading agile project management processes. Her work at HP complements her extensive experience in technical support and engineering, further enhancing her skill set in the technology sector.
Skills and Interests
Geeta W. has a strong interest in enhancing her skills in Cloud Computing and Network Security. Her professional experience, combined with her educational background, positions her well to pursue advancements in these areas. She has demonstrated the ability to train colleagues and improve their IT skills, indicating her commitment to continuous learning and professional development within the technology field.