Gregory Lam
About Gregory Lam
Gregory Lam is a Product Service Readiness Project Manager at Poly, with extensive experience in service management and engineering. He has held various roles in notable companies, including Avaya and Verizon, and has contributed to leadership development and service excellence initiatives in the telecommunications sector.
Work at Poly
Gregory Lam has been employed at Poly as a Product Service Readiness Project Manager since 2021. In this role, he focuses on ensuring that products are ready for service and meets the required standards. His work involves coordinating various aspects of product readiness, including service delivery and customer satisfaction.
Education and Expertise
Gregory Lam holds a Master’s Degree in Engineering Management from City University of Hong Kong and a Bachelor’s Degree in Computer Science from the University of Management and Technology. He also completed a program in Computer Engineering at Seneca College of Applied Arts and Technology. His educational background supports his extensive expertise in IT service management and engineering.
Background
Gregory Lam has a diverse professional background in various roles across multiple companies. He began his career as a Technical Support Engineer at Tone Performance Communications Inc. and progressed through positions at BrantTel Networks, PCCW, Avaya, Verizon, Dimension Data, and Great Learning Education Centre. His experience spans over two decades in the fields of engineering and IT service management.
Achievements
Gregory Lam has contributed to significant initiatives, including advocating for the Avaya global ACS Circle of Excellence award team, which promotes high standards of service. He played a key role in the Avaya APAC CSM mentorship program, focusing on developing future leaders. Additionally, he served as a key member of the Avaya global serviceability improvement team, enhancing service delivery and customer satisfaction.
Certifications and Skills
Gregory Lam holds a range of professional certifications, including BRMP®, PMP®, ITIL®, CASM®, COBIT®, CISSP®, C|EH™, CSX™, ISO/IEC 27001, RHCE®, CCNP®, eJPT, SSCA®, and Microsoft Certified Teams Administrator. He is also a Digium Certified Asterisk® Administrator and ServiceNow® Certified System Administrator. His certifications reflect his expertise in communication and IT service management platforms.