Guillermo Torres
About Guillermo Torres
Guillermo Torres is the Manager of the Customer Resolution Team at Poly, a position he has held since 2020. He has a background in business administration and extensive experience in customer service and recruitment.
Work at Poly
Guillermo Torres has been employed at Poly since 2014. He initially served as a Performance Coach for six years, where he focused on enhancing team performance and operational efficiency in Tijuana and surrounding areas. In 2020, he transitioned to the role of Manager of the Customer Resolution Team. In this position, he oversees customer service operations, ensuring effective resolution of customer inquiries and issues.
Education and Expertise
Guillermo Torres earned a Bachelor of Business Administration (BBA) from Universidad Humanitas, completing his studies from 2018 to 2022. His educational background also includes studies in Foreign Commerce and Customs at Tecnológico de Baja California, where he attended from 1995 to 1997. This combination of education provides him with a solid foundation in business management and international trade.
Background
Before joining Poly, Guillermo Torres worked at Telvista Inc. for over a decade. He held the position of Supervisor Operativo from 2003 to 2014, where he managed operational processes and team performance. Additionally, he worked as an Entrevistador y reclutamiento de personal from 2012 to 2014, focusing on recruitment and interviewing processes.
Career Progression
Guillermo Torres has demonstrated a commitment to career advancement through various roles in customer service and management. His experience spans multiple positions at Telvista Inc., culminating in a supervisory role. His transition to Poly reflects his growth in the field, moving from a coaching position to a managerial role, where he continues to develop his leadership skills.