Jack Yu
About Jack Yu
Jack Yu is a System Engineer at Poly in Hong Kong SAR, specializing in pre-sales technical support and product capability assessments since 2020. He has a background in hospitality and event management, with previous roles at Li & Fung Limited and Cathay Dragon.
Work at Poly
Jack Yu has been employed as a System Engineer at Poly since 2020, contributing to the company for four years in Hong Kong SAR. In this role, he provides pre-sales technical support for complex products and solutions. He assists in assessing potential applications of Poly's products to meet customer needs and offers consultation and product capability assessments to prospective users. Jack utilizes his in-depth product knowledge to support sales staff and customers through presentations and demonstrations, ensuring that clients are well-informed about product specifications and implementations.
Previous Experience at Li & Fung Limited
Prior to joining Poly, Jack Yu worked at Li & Fung Limited for five years, from 2015 to 2020, in Hong Kong. In his role, he provided event and video conferencing support. His experience in this position helped him develop skills relevant to technical support and customer service, which he later applied in his current role at Poly.
Education and Expertise
Jack Yu studied at the Swiss Hotel Management School, where he earned a Bachelor's degree in Hospitality and Event Management from 2011 to 2014. He also attended Malaspina University-College from 2008 to 2010. His educational background in hospitality and event management has equipped him with valuable skills applicable in customer service and technical support roles.
Career Background
Jack Yu has a diverse career background that includes roles in customer service and hospitality. He worked as a Customer Services Officer at Cathay Dragon from 2014 to 2015 and as an F&B server at Mandarin Oriental Hotel Group from 2011 to 2012. Additionally, he gained experience as a Bartender at César Ritz Colleges Switzerland from 2012 to 2013. This variety of roles has contributed to his strong customer service skills and ability to work effectively in team environments.