Jakub Nowak
About Jakub Nowak
Jakub Nowak is an Elite Support Engineer at Poly, where he manages technical aspects for critical business accounts and provides advanced troubleshooting. He has a background in international relations and computer science, with previous roles in customer support and IT management.
Work at Poly
Jakub Nowak has been employed at Poly since 2018, serving as an Elite Support Engineer. In this role, he manages the technical aspects for critical business accounts. He provides advanced troubleshooting and collaborates with the development team on escalated issues. Additionally, he tests new product and software releases to ensure validation before they are made available to the public.
Education and Expertise
Jakub Nowak has a diverse educational background. He studied at the University of Warsaw from 2013 to 2016, completing an Undergraduate Programme in International Relations. He then attended the Università degli Studi di Milano for one year in 2015-2016, focusing on Stosunki międzynarodowe. Following this, he pursued a degree in Informatyka at the Warsaw School of Computer Science from 2016 to 2020, achieving the title of Inżynier (Inż.).
Background in IT Support
Before joining Poly, Jakub Nowak gained experience in the IT support field. He worked at Bank Millennium from 2017 to 2018 as a 2nd line of Service Desk and IT Assets Management/VIP Support. Prior to that, he was a Junior Engineer at iSpot Apple Premium Reseller SAD sp. z o.o. from 2016 to 2017. His early career included roles as a Call Center Agent at DataContact and Delta Contact Sp. z o.o. in 2014.
Career Progression
Jakub Nowak's career in technical support began with positions as a Call Center Agent in 2014. He transitioned to a Junior Engineer role at iSpot, where he gained foundational IT skills. His experience at Bank Millennium further developed his expertise in service desk operations and IT asset management. Since joining Poly, he has advanced to an Elite Support Engineer, reflecting his growth and specialization in technical support.