Jeanne Wilkens
About Jeanne Wilkens
Jeanne Wilkens is a Knowledge Management Lead with over 15 years of experience in the technical industry, specializing in web content initiatives and translating technical information for end-users. She has held various roles at companies such as Polycom, Constant Contact, and Avid Technology, demonstrating a strong ability to enhance operational efficiencies and customer service.
Work at Poly
Jeanne Wilkens has been with Poly since 2014, initially serving as a Knowledge Management Specialist. In this role, she has contributed to the development and maintenance of web content initiatives that support business processes. In 2019, she advanced to the position of Knowledge Management Lead, where she continues to oversee knowledge management strategies. Her work at Poly is focused on enhancing operational efficiencies and improving customer service levels.
Education and Expertise
Jeanne Wilkens possesses over 15 years of experience in the technical industry. Her expertise lies in knowledge management, particularly in implementing and maintaining web content initiatives. She is skilled at translating complex technical information into accessible language for end-users, which aids in maintaining efficiency across various business processes.
Background
Jeanne Wilkens has worked in both global and small business environments throughout her career. Her professional journey includes significant roles at several organizations, such as Constant Contact, Avid Technology, Kronos, and Nfpa. Each position has contributed to her extensive knowledge in knowledge management and content development.
Previous Positions
Before her tenure at Poly, Jeanne held various positions that enhanced her skills in knowledge management. She worked at Constant Contact as a Knowledge Base Content Manager from 2008 to 2010, and at Avid Technology as a Knowledge Management Specialist for six months in 2012. Additionally, she served as a Technical Advisor at Kronos for eight years and briefly as a Web Content Specialist at Nfpa in 2013.
Achievements
Jeanne Wilkens has a proven track record of increasing operational efficiencies and improving customer service levels throughout her career. Her ability to implement effective knowledge management practices has positively impacted the organizations she has worked for, demonstrating her commitment to enhancing business processes.