Jesus Ramos
About Jesus Ramos
Jesus Ramos is a Technical Support Engineer at Poly, with a background in systems engineering and criminology. He holds multiple certifications and is pursuing a master's degree in project management.
Work at Poly
Jesus Ramos has been employed at Poly as a Technical Support Engineer since 2019. In this role, he provides technical assistance and support to customers, focusing on delivering high-quality service. His experience at Poly spans five years, during which he has developed expertise in addressing technical issues and enhancing customer satisfaction in Tijuana and surrounding areas in Mexico.
Education and Expertise
Jesus Ramos is currently pursuing a Maestría in Gestión de proyectos at Universidad del Desarrollo Profesional, a program he began in 2021. He previously earned a Licenciatura en Criminología from UNIFRONT, studying from 2011 to 2014. Additionally, he completed a degree in Ingeniería en Sistemas Computacionales at Universidad del Desarrollo Profesional between 2017 and 2020. His educational background supports his technical skills and project management capabilities.
Certifications and Technical Skills
Jesus Ramos holds several industry-recognized certifications, including SIP and Network+. These certifications enhance his technical support capabilities, allowing him to effectively troubleshoot and resolve network-related issues. His commitment to continuous learning is evident in his pursuit of further education and professional development.
Previous Work Experience
Before joining Poly, Jesus Ramos worked at Plantronics as a TAC - Support from 2017 to 2019. He also gained experience at Telvista as FiOS Support from 2015 to 2017. These roles contributed to his technical support skills and customer service experience, laying a strong foundation for his current position.
Focus on Customer Service
Jesus Ramos emphasizes the importance of excellent customer service in his work. He is dedicated to providing effective technical support while maintaining a passion for technical knowledge. His approach reflects a commitment to continuous improvement and responsiveness to customer needs.